Privacy Policy

Effec­tive date: May 202018

Rehab Guru Ltd (“us”, we”, or our”) oper­ates the https://​www​.rehabgu​ru​.com web­site, https://​app​.rehabgu​ru​.com, and iOS and Android Apps (col­lec­tive­ly the Ser­vice”).

This page informs you of our poli­cies regard­ing the col­lec­tion, use, and dis­clo­sure of per­son­al data when you use our Ser­vice and the choic­es you have asso­ci­at­ed with that data.

We use your data to pro­vide and improve the Ser­vice. By sign­ing up for and using the Ser­vice, you agree to the col­lec­tion and use of infor­ma­tion in accor­dance with this pol­i­cy. Unless oth­er­wise defined in this Pri­va­cy Pol­i­cy, terms used in this Pri­va­cy Pol­i­cy have the same mean­ings as in our Terms and Con­di­tions.



Per­son­al Data

  • Per­son­al Data means data about a liv­ing indi­vid­ual who can be iden­ti­fied from those data (or from those and oth­er infor­ma­tion either in our pos­ses­sion or like­ly to come into our possession).

Usage Data

  • Usage Data is data col­lect­ed auto­mat­i­cal­ly either gen­er­at­ed by the use of the Ser­vice or from the Ser­vice infra­struc­ture itself (for exam­ple, the dura­tion of a page visit).


  • Cook­ies are small pieces of data stored on your device (com­put­er or mobile device).

Data Con­troller

  • Data Con­troller means the nat­ur­al or legal per­son who (either alone or joint­ly or in com­mon with oth­er per­sons) deter­mines the pur­pos­es for which and the man­ner in which any per­son­al infor­ma­tion are, or are to be, processed.
  • For the pur­pose of this Pri­va­cy Pol­i­cy, we are a Data Con­troller of your Per­son­al Data.

Data Proces­sors (or Ser­vice Providers)

  • Data Proces­sor (or Ser­vice Provider) means any nat­ur­al or legal per­son who process­es the data on behalf of the Data Con­troller (for exam­ple you are the data con­troller of your patients data and we are the proces­sor of that data if stored on our Service).
  • We may use the ser­vices of var­i­ous Ser­vice Providers in order to process your data more effectively.

Data Sub­ject (or User)

  • Data Sub­ject is any liv­ing indi­vid­ual who is using our Ser­vice and is the sub­ject of Per­son­al Data.

Infor­ma­tion Col­lec­tion And Use

We col­lect sev­er­al dif­fer­ent types of infor­ma­tion for var­i­ous pur­pos­es to pro­vide and improve our Ser­vice to you.

Types of Data Collected

Per­son­al Data

While using our Ser­vice, we may ask you to pro­vide us with cer­tain per­son­al­ly iden­ti­fi­able infor­ma­tion that can be used to con­tact or iden­ti­fy you (“Per­son­al Data”). Per­son­al­ly iden­ti­fi­able infor­ma­tion may include, but is not lim­it­ed to:

  • Email address
  • First name and last name
  • Cook­ies and Usage Data

We may use your Per­son­al Data to con­tact you with newslet­ters, mar­ket­ing or pro­mo­tion­al mate­ri­als and oth­er infor­ma­tion that may be of inter­est to you. You may opt out of receiv­ing any, or all, of these com­mu­ni­ca­tions from us by fol­low­ing the unsub­scribe link or instruc­tions pro­vid­ed in any email we send.

Usage Data

We may also col­lect infor­ma­tion how the Ser­vice is accessed and used (“Usage Data”). This Usage Data may include infor­ma­tion such as your computer’s Inter­net Pro­to­col address (e.g. IP address), brows­er type, brows­er ver­sion, the pages of our Ser­vice that you vis­it, the time and date of your vis­it, the time spent on those pages, unique device iden­ti­fiers and oth­er diag­nos­tic data.

Track­ing & Cook­ies Data

We use cook­ies and sim­i­lar track­ing tech­nolo­gies to track the activ­i­ty on our Ser­vice and hold cer­tain information.

Cook­ies are files with small amount of data which may include an anony­mous unique iden­ti­fi­er. Cook­ies are sent to your brows­er from a web­site and stored on your device. Track­ing tech­nolo­gies also used are bea­cons, tags, and scripts to col­lect and track infor­ma­tion and to improve and analyse our Service.

You can instruct your brows­er to refuse all cook­ies or to indi­cate when a cook­ie is being sent. How­ev­er, if you do not accept cook­ies, you may not be able to use some por­tions of our Service.

Exam­ples of Cook­ies we use:

  • Ses­sion Cook­ies. We use Ses­sion Cook­ies to oper­ate our Service.
  • Pref­er­ence Cook­ies. We use Pref­er­ence Cook­ies to remem­ber your pref­er­ences and var­i­ous settings.
  • Secu­ri­ty Cook­ies. We use Secu­ri­ty Cook­ies for secu­ri­ty purposes.

Use of Data

Rehab Guru Ltd uses the col­lect­ed data for var­i­ous purposes:

  • To pro­vide and main­tain our Service
  • To noti­fy you about changes to our Service
  • To allow you to par­tic­i­pate in inter­ac­tive fea­tures of our Ser­vice when you choose to do so
  • To pro­vide cus­tomer support
  • To gath­er analy­sis or valu­able infor­ma­tion so that we can improve our Service
  • To mon­i­tor the usage of our Service
  • To detect, pre­vent and address tech­ni­cal issues
  • To pro­vide you with news, spe­cial offers and gen­er­al infor­ma­tion about oth­er goods, ser­vices and events which we offer that are sim­i­lar to those that you have already pur­chased or enquired about unless you have opt­ed not to receive such information.

Legal Basis for Pro­cess­ing Per­son­al Data Under Gen­er­al Data Pro­tec­tion Reg­u­la­tion (GDPR)

If you are from the Euro­pean Eco­nom­ic Area (EEA), Rehab Guru Ltd legal basis for col­lect­ing and using the per­son­al infor­ma­tion described in this Pri­va­cy Pol­i­cy depends on the Per­son­al Data we col­lect and the spe­cif­ic con­text in which we col­lect it.

Rehab Guru Ltd may process your Per­son­al Data because:

  • We need to per­form a con­tract with you
  • You have giv­en us per­mis­sion to do so
  • The pro­cess­ing is in our legit­i­mate inter­ests and it’s not over­rid­den by your rights
  • For pay­ment pro­cess­ing purposes
  • To com­ply with the law

Reten­tion of Data

Rehab Guru Ltd will retain your Per­son­al Data only for as long as is nec­es­sary for the pur­pos­es set out in this Pri­va­cy Pol­i­cy. We will retain and use your Per­son­al Data to the extent nec­es­sary to com­ply with our legal oblig­a­tions (for exam­ple, if we are required to retain your data to com­ply with applic­a­ble laws), resolve dis­putes, and enforce our legal agree­ments and policies.

Rehab Guru Ltd will also retain Usage Data for inter­nal analy­sis pur­pos­es. Usage Data is gen­er­al­ly retained for a short­er peri­od of time, except when this data is used to strength­en the secu­ri­ty or to improve the func­tion­al­i­ty of our Ser­vice, or we are legal­ly oblig­at­ed to retain this data for longer time periods.

Trans­fer Of Data

Your infor­ma­tion, includ­ing Per­son­al Data, may be trans­ferred to — and main­tained on — com­put­ers locat­ed out­side of your state, province, coun­try or oth­er gov­ern­men­tal juris­dic­tion where the data pro­tec­tion laws may dif­fer than those from your jurisdiction.

If you are locat­ed out­side Unit­ed King­dom and choose to pro­vide infor­ma­tion to us, please note that we trans­fer the data, includ­ing Per­son­al Data, to Unit­ed King­dom and process it there.

Your con­sent to this Pri­va­cy Pol­i­cy fol­lowed by your sub­mis­sion of such infor­ma­tion rep­re­sents your agree­ment to that transfer.

Rehab Guru Ltd will take all steps rea­son­ably nec­es­sary to ensure that your data is treat­ed secure­ly and in accor­dance with this Pri­va­cy Pol­i­cy and no trans­fer of your Per­son­al Data will take place to an organ­i­sa­tion or a coun­try unless there are ade­quate con­trols in place includ­ing the secu­ri­ty of your data and oth­er per­son­al information.

Dis­clo­sure Of Data

Busi­ness Transaction

If Rehab Guru Ltd is involved in a merg­er, acqui­si­tion or asset sale, your Per­son­al Data may be trans­ferred. We will pro­vide notice before your Per­son­al Data is trans­ferred and becomes sub­ject to a dif­fer­ent Pri­va­cy Policy.

Dis­clo­sure for Law Enforcement

Under cer­tain cir­cum­stances, Rehab Guru Ltd may be required to dis­close your Per­son­al Data if required to do so by law or in response to valid requests by pub­lic author­i­ties (e.g. a court or a gov­ern­ment agency).

Legal Require­ments

Rehab Guru Ltd may dis­close your Per­son­al Data in the good faith belief that such action is nec­es­sary to:

  • To com­ply with a legal obligation
  • To pro­tect and defend the rights or prop­er­ty of Rehab Guru Ltd
  • To pre­vent or inves­ti­gate pos­si­ble wrong­do­ing in con­nec­tion with the Service
  • To pro­tect the per­son­al safe­ty of users of the Ser­vice or the public
  • To pro­tect against legal liability.

Secu­ri­ty Of Data

The secu­ri­ty of your data is impor­tant to us, but remem­ber that no method of trans­mis­sion over the Inter­net, or method of elec­tron­ic stor­age is 100% secure. While we strive to use com­mer­cial­ly accept­able means to pro­tect your Per­son­al Data, we can­not guar­an­tee its absolute security.

Your Data Pro­tec­tion Rights Under Gen­er­al Data Pro­tec­tion Reg­u­la­tion (GDPR)

If you are a res­i­dent of the Euro­pean Eco­nom­ic Area (EEA), you have cer­tain data pro­tec­tion rights. Rehab Guru Ltd aims to take rea­son­able steps to allow you to cor­rect, amend, delete, or lim­it the use of your Per­son­al Data.

If you wish to be informed what Per­son­al Data we hold about you and if you want it to be removed from our sys­tems, please con­tact us.

In cer­tain cir­cum­stances, you have the fol­low­ing data pro­tec­tion rights:

  • The right to access, update or to delete the infor­ma­tion we have on you. When­ev­er made pos­si­ble, you can access, update or request dele­tion of your Per­son­al Data direct­ly with­in your account set­tings sec­tion. If you are unable to per­form these actions your­self, please con­tact us to assist you.
  • The right of rec­ti­fi­ca­tion. You have the right to have your infor­ma­tion rec­ti­fied if that infor­ma­tion is inac­cu­rate or incomplete.
  • The right to object. You have the right to object to our pro­cess­ing of your Per­son­al Data.
  • The right of restric­tion. You have the right to request that we restrict the pro­cess­ing of your per­son­al information.
  • The right to data porta­bil­i­ty. You have the right to be pro­vid­ed with a copy of the infor­ma­tion we have on you in a struc­tured, machine-read­able and com­mon­ly used format.
  • The right to with­draw con­sent. You also have the right to with­draw your con­sent at any time where Rehab Guru Ltd relied on your con­sent to process your per­son­al information.
  • The right to com­plain. You have the right to com­plain to the ICO (Infor­ma­tion Commissioner’s Office) if you believe we are incor­rect­ly han­dling your data

Please note that we may ask you to ver­i­fy your iden­ti­ty before respond­ing to such requests.

You have the right to com­plain to a Data Pro­tec­tion Author­i­ty about our col­lec­tion and use of your Per­son­al Data. For more infor­ma­tion, please con­tact your local data pro­tec­tion author­i­ty in the Euro­pean Eco­nom­ic Area (EEA).

Ser­vice Providers

We may employ third par­ty com­pa­nies and indi­vid­u­als to facil­i­tate our Ser­vice (“Ser­vice Providers”), to pro­vide the Ser­vice on our behalf, to per­form Ser­vice-relat­ed ser­vices or to assist us in analysing how our Ser­vice is used.

These third par­ties have access to your Per­son­al Data only to per­form these tasks on our behalf and are oblig­at­ed not to dis­close or use it for any oth­er purpose.


We may use third-par­ty Ser­vice Providers to mon­i­tor and analyse the use of our Service.

Third-Par­ty Vendors

Fur­ther infor­ma­tion on the Third-Par­ty Ven­dors used in the deliv­er of our Ser­vice” can be found in our GDPR Pol­i­cy.


We may pro­vide paid prod­ucts and/​or ser­vices with­in the Ser­vice. In that case, we use third-par­ty ser­vices for pay­ment pro­cess­ing (e.g. pay­ment processors).

We will not store or col­lect your pay­ment card details. That infor­ma­tion is pro­vid­ed direct­ly to our third-par­ty pay­ment proces­sors whose use of your per­son­al infor­ma­tion is gov­erned by their Pri­va­cy Pol­i­cy. These pay­ment proces­sors adhere to the stan­dards set by PCI-DSS as man­aged by the PCI Secu­ri­ty Stan­dards Coun­cil, which is a joint effort of brands like Visa, Mas­ter­card, Amer­i­can Express and Dis­cov­er. PCI-DSS require­ments help ensure the secure han­dling of pay­ment information.

The pay­ment proces­sors we work with are:

Links To Oth­er Sites

Our Ser­vice may con­tain links to oth­er sites that are not oper­at­ed by us. If you click on a third par­ty link, you will be direct­ed to that third party’s site. We strong­ly advise you to review the Pri­va­cy Pol­i­cy of every site you visit.

We have no con­trol over and assume no respon­si­bil­i­ty for the con­tent, pri­va­cy poli­cies or prac­tices of any third par­ty sites or services.

Children’s Pri­va­cy

Our Ser­vice does not address any­one under the age of 18 (“Chil­dren”).

We do not know­ing­ly col­lect per­son­al­ly iden­ti­fi­able infor­ma­tion from any­one under the age of 18. If you are a par­ent or guardian and you are aware that your Chil­dren has pro­vid­ed us with Per­son­al Data, please con­tact us. If we become aware that we have col­lect­ed Per­son­al Data from chil­dren with­out ver­i­fi­ca­tion of parental con­sent, we take steps to remove that infor­ma­tion from our servers.

Changes To This Pri­va­cy Policy

We may update our Pri­va­cy Pol­i­cy from time to time. We will noti­fy you of any changes by post­ing the new Pri­va­cy Pol­i­cy on this page.

We will let you know via email and/​or a promi­nent notice on our Ser­vice, pri­or to the change becom­ing effec­tive and update the effec­tive date” at the top of this Pri­va­cy Policy.

You are advised to review this Pri­va­cy Pol­i­cy peri­od­i­cal­ly for any changes. Changes to this Pri­va­cy Pol­i­cy are effec­tive when they are post­ed on this page.

Con­tact Us

If you have any ques­tions about this Pri­va­cy Pol­i­cy, please con­tact us: