Terms and Conditions

Last updat­ed: 01 August 2022

Please read these Terms and Con­di­tions (“Terms”, ​“Terms and Conditions”)

care­ful­ly before using the https://​www​.rehabgu​ru​.com, https://​app​.rehabgu​ru​.com web­sites or our iOS and Android apps/​services (the ​“Ser­vice”) oper­at­ed by Rehab Guru Ltd (“us”, ​“we”, or ​“our”).

Your access to and use of the Ser­vice is con­di­tioned on your accep­tance of and com­pli­ance with these Terms. These Terms apply to all vis­i­tors, users and oth­ers who access or use the Service.

By access­ing or using the Ser­vice you agree to be bound by these Terms. If you dis­agree with any part of the terms then you may not access the Service.


Some parts of the Ser­vice are billed on a sub­scrip­tion basis (“Subscription(s)”). You will be billed in advance on a recur­ring and peri­od­ic basis (“Billing Cycle”). Billing cycles are set either on a month­ly or annu­al basis, depend­ing on the type of sub­scrip­tion plan you select when pur­chas­ing a Subscription.

At the end of each Billing Cycle, your Sub­scrip­tion will auto­mat­i­cal­ly renew under the exact same con­di­tions unless you can­cel it or Rehab Guru Ltd can­cels it. You may can­cel your Sub­scrip­tion renew­al by con­tact­ing Rehab Guru Ltd cus­tomer sup­port team.

A valid pay­ment method, includ­ing cred­it card or Pay­Pal, is required to process the pay­ment for your Sub­scrip­tion. You shall pro­vide Rehab Guru Ltd with accu­rate and com­plete billing infor­ma­tion includ­ing full name, address, state / coun­ty, postal code, tele­phone num­ber, and a valid pay­ment method infor­ma­tion. By sub­mit­ting such pay­ment infor­ma­tion, you auto­mat­i­cal­ly autho­rise Rehab Guru Ltd to charge all Sub­scrip­tion fees incurred through your account to any such pay­ment instruments.

Should auto­mat­ic billing fail to occur for any rea­son, Rehab Guru Ltd will issue an elec­tron­ic invoice indi­cat­ing that you must pro­ceed man­u­al­ly, with­in a cer­tain dead­line date, with the full pay­ment cor­re­spond­ing to the billing peri­od as indi­cat­ed on the invoice.

Late pay­ment will be charged at 2.5% for every 15 days pay­ment is delayed. The amount agreed in SLAs may super­sede this, in which case refer to your indi­vid­ual SLA/​contract for this amount.

Free Trial

Rehab Guru Ltd may, at its sole dis­cre­tion, offer a Sub­scrip­tion with a free tri­al for a lim­it­ed peri­od of time (“Free Trial”).

You may be required to enter your billing infor­ma­tion in order to sign up for the Free Trial.

If you do enter your billing infor­ma­tion when sign­ing up for the Free Tri­al, you will not be charged by Rehab Guru Ltd until the Free Tri­al has expired. On the last day of the Free Tri­al peri­od, unless you can­cel your Sub­scrip­tion, you will be auto­mat­i­cal­ly charged the applic­a­ble Sub­scrip­tion fees for the type of Sub­scrip­tion you have selected.

At any time and with­out notice, Rehab Guru Ltd reserves the right to (i) mod­i­fy the terms and con­di­tions of the Free Tri­al offer, or (ii) can­cel such Free Tri­al offer.

Fee Changes

Rehab Guru Ltd, in its sole dis­cre­tion and at any time, may mod­i­fy the Sub­scrip­tion fees for the Sub­scrip­tions. Any Sub­scrip­tion fee change will become effec­tive at the end of the then-cur­rent Billing Cycle.

Rehab Guru Ltd will pro­vide you with a rea­son­able pri­or notice of any change in Sub­scrip­tion fees to give you an oppor­tu­ni­ty to ter­mi­nate your Sub­scrip­tion before such change becomes effective.

Your con­tin­ued use of the Ser­vice after the Sub­scrip­tion fee change comes into effect con­sti­tutes your agree­ment to pay the mod­i­fied Sub­scrip­tion fee amount.


Cer­tain refund requests for Sub­scrip­tions may be con­sid­ered by Rehab Guru Ltd on a case-by-case basis and grant­ed in sole dis­cre­tion of Rehab Guru Ltd.


Our Ser­vice allows you to post, link, store, share and oth­er­wise make avail­able cer­tain infor­ma­tion, text, graph­ics, videos, or oth­er mate­r­i­al (“Con­tent”). You are respon­si­ble for the Con­tent that you post to the Ser­vice, includ­ing its legal­i­ty, reli­a­bil­i­ty, and appropriateness.

By post­ing Con­tent to the Ser­vice, you grant us the right and license to use, mod­i­fy, pub­licly per­form, pub­licly dis­play, repro­duce, and dis­trib­ute such Con­tent on and through the Ser­vice. You retain any and all of your rights to any Con­tent you sub­mit, post or dis­play on or through the Ser­vice and you are respon­si­ble for pro­tect­ing those rights. You agree that this license includes the right for us to make your Con­tent avail­able to oth­er users of the Ser­vice, who may also use your Con­tent sub­ject to these Terms.

You rep­re­sent and war­rant that: (i) the Con­tent is yours (you own it) or you have the right to use it and grant us the rights and license as pro­vid­ed in these Terms, and (ii) the post­ing of your Con­tent on or through the Ser­vice does not vio­late the pri­va­cy rights, pub­lic­i­ty rights, copy­rights, con­tract rights or any oth­er rights of any person.


When you cre­ate an account with us, you must pro­vide us infor­ma­tion that is accu­rate, com­plete, and cur­rent at all times. Fail­ure to do so con­sti­tutes a breach of the Terms, which may result in imme­di­ate ter­mi­na­tion of your account on our Service.

You are respon­si­ble for safe­guard­ing the pass­word that you use to access the Ser­vice and for any activ­i­ties or actions under your pass­word, whether your pass­word is with our Ser­vice or a third-par­ty service.

You agree not to dis­close your pass­word to any third par­ty. You must noti­fy us imme­di­ate­ly upon becom­ing aware of any breach of secu­ri­ty or unau­tho­rised use of your account.

You may not use as a user­name the name of anoth­er per­son or enti­ty or that is not law­ful­ly avail­able for use, a name or trade­mark that is sub­ject to any rights of anoth­er per­son or enti­ty oth­er than you with­out appro­pri­ate autho­ri­sa­tion, or a name that is oth­er­wise offen­sive, vul­gar or obscene. You express­ly agree that we can­not be held liable for any loss or dam­age aris­ing out of any mis­rep­re­sen­ta­tions you make in this regard.

Intellectual Property

The Ser­vice and its orig­i­nal con­tent (exclud­ing Con­tent pro­vid­ed by users), fea­tures and func­tion­al­i­ty are and will remain the exclu­sive prop­er­ty of Rehab Guru Ltd and its licen­sors. The Ser­vice is pro­tect­ed by copy­right, trade­mark, and oth­er laws of both the Unit­ed King­dom and for­eign coun­tries. Our trade­marks and trade dress may not be used in con­nec­tion with any prod­uct or ser­vice with­out the pri­or writ­ten con­sent of Rehab Guru Ltd.

When you upload con­tent, you give to Rehab Guru Ltd a world­wide, non-exclu­sive, roy­al­ty-free, trans­fer­able licence (with right to sub-licence) to use, repro­duce, dis­trib­ute, pre­pare deriv­a­tive works of, dis­play, and per­form that Con­tent in con­nec­tion with the pro­vi­sion of the Ser­vice and oth­er­wise in con­nec­tion with the pro­vi­sion of the Ser­vice and Rehab Guru Ltd business.

Links to other websites

Our Ser­vice may con­tain links to third-par­ty web sites or ser­vices that are not owned or con­trolled by Rehab Guru Ltd.

Rehab Guru Ltd has no con­trol over, and assumes no respon­si­bil­i­ty for, the con­tent, pri­va­cy poli­cies, or prac­tices of any third par­ty web­sites or ser­vices. You fur­ther acknowl­edge and agree that Rehab Guru Ltd shall not be respon­si­ble or liable, direct­ly or indi­rect­ly, for any dam­age or loss caused or alleged to be caused by or in con­nec­tion with use of or reliance on any such con­tent, goods or ser­vices avail­able on or through any such web­sites or services.

We strong­ly advise you to read the terms and con­di­tions and pri­va­cy poli­cies of any third-par­ty web sites or ser­vices that you visit.


We may ter­mi­nate or sus­pend your account imme­di­ate­ly, with­out pri­or notice or lia­bil­i­ty, for any rea­son what­so­ev­er, includ­ing with­out lim­i­ta­tion if you breach the Terms.

Upon ter­mi­na­tion, your right to use the Ser­vice will imme­di­ate­ly cease. If you wish to ter­mi­nate your account, you may sim­ply dis­con­tin­ue using the Service.

All pro­vi­sions of the Terms which by their nature should sur­vive ter­mi­na­tion shall sur­vive ter­mi­na­tion, includ­ing, with­out lim­i­ta­tion, own­er­ship pro­vi­sions, war­ran­ty dis­claimers, indem­ni­ty and lim­i­ta­tions of liability.


You agree to defend, indem­ni­fy and hold harm­less Rehab Guru Ltd and its licensee and licen­sors, and their employ­ees, con­trac­tors, agents, offi­cers and direc­tors, from and against any and all claims, dam­ages, oblig­a­tions, loss­es, lia­bil­i­ties, costs or debt, and expens­es (includ­ing but not lim­it­ed to legal fees), result­ing from or aris­ing out of a) your use and access of the Ser­vice, by you or any per­son using your account and pass­word; b) a breach of these Terms, or c) Con­tent post­ed on the Service.

Limitation of liability

To the fullest extent permitted by law, in no event shall Rehab Guru Ltd, nor its direc­tors, employ­ees, part­ners, agents, sup­pli­ers, or affil­i­ates, be liable for any indi­rect, inci­den­tal, spe­cial, con­se­quen­tial or puni­tive dam­ages, includ­ing with­out lim­i­ta­tion, loss of prof­its, data, use, good­will, or oth­er intan­gi­ble loss­es, result­ing from (i) your access to or use of or inabil­i­ty to access or use the Ser­vice; (ii) any con­duct or con­tent of any third par­ty on the Ser­vice; (iii) any con­tent obtained from the Ser­vice; and (iv) unau­tho­rised access, use or alter­ation of your trans­mis­sions or con­tent, whether based on war­ran­ty, con­tract, tort (includ­ing neg­li­gence) or any oth­er legal the­o­ry, whether or not we have been informed of the pos­si­bil­i­ty of such dam­age, and even if a rem­e­dy set forth here­in is found to have failed of its essen­tial purpose. A liability cap of the lower of either (a) £500, and (b) the amount paid by the customer in the year directly preceding the cause of action.


Your use of the Ser­vice is at your sole risk. The Ser­vice is pro­vid­ed on an ​“AS IS” and ​“ASAVAIL­ABLE” basis. The Ser­vice is pro­vid­ed with­out war­ranties of any kind, whether express or implied, includ­ing, but not lim­it­ed to, implied war­ranties of mer­chantabil­i­ty, fit­ness for a par­tic­u­lar pur­pose, non-infringe­ment or course of performance.

Rehab Guru Ltd its sub­sidiaries, affil­i­ates, and its licen­sors do not war­rant that a) the Ser­vice will func­tion unin­ter­rupt­ed, secure or avail­able at any par­tic­u­lar time or loca­tion; b) any errors or defects will be cor­rect­ed; c) the Ser­vice is free of virus­es or oth­er harm­ful com­po­nents; or d) the results of using the Ser­vice will meet your requirements.


With­out lim­it­ing the gen­er­al­i­ty of the fore­go­ing and notwith­stand­ing any oth­er pro­vi­sion of these terms, under no cir­cum­stances will Rehab Guru Ltd ever be liable to you or any oth­er per­son for any indi­rect, inci­den­tal, con­se­quen­tial, spe­cial, puni­tive or exem­plary loss or dam­age aris­ing from, con­nect­ed with, or relat­ing to your use of the Ser­vice, these Terms, the sub­ject mat­ter of these Terms, the ter­mi­na­tion of these Terms or oth­er­wise, includ­ing but not lim­it­ed to per­son­al injury, loss of data, busi­ness, mar­kets, sav­ings, income, prof­its, use, pro­duc­tion, rep­u­ta­tion or good­will, antic­i­pat­ed or oth­er­wise, or eco­nom­ic loss, under any the­o­ry of lia­bil­i­ty (whether in con­tract, tort, strict lia­bil­i­ty or any oth­er the­o­ry or law or equi­ty), regard­less of fault or wrong­do­ing (includ­ing with­out lim­i­ta­tion gross neg­li­gence and fun­da­men­tal breach) by Rehab Guru Ltd or any per­son for whom Rehab Guru Ltd is respon­si­ble, and even if Rehab Guru Ltd has been advised of the pos­si­bil­i­ty of such loss or dam­age being incurred.

Governing law

These Terms shall be gov­erned and con­strued in accor­dance with the laws of Eng­land and Wales, with­out regard to its con­flict of law provisions.

Our fail­ure to enforce any right or pro­vi­sion of these Terms will not be con­sid­ered a waiv­er of those rights. If any pro­vi­sion of these Terms is held to be invalid or unen­force­able by a court, the remain­ing pro­vi­sions of these Terms will remain in effect. These Terms con­sti­tute the entire agree­ment between us regard­ing our Ser­vice, and super­sede and replace any pri­or agree­ments we might have between us regard­ing the Service.


These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

Scan.com Integration

An imaging booking can be made through Rehab Guru's web applications. Imaging services are provided by Scan.com and not by Rehab Guru. If you or your patients book a scan through the Scan.com integration then you or they are in a contract directly and exclusively with Scan.com for that booking. We take no responsibility for the quality or availability of any services offered by Scan.com. In addition, if you use the facility on this website to access and /or book a scan with Scan.com, then you agree and acknowledge that you do so on the terms of service of scan.com which can be found at this link. You must comply with these terms of service at all times when you link to Scan.com from our website.


We reserve the right, at our sole dis­cre­tion, to mod­i­fy or replace these Terms at any time. If a revi­sion is mate­r­i­al we will try to pro­vide at least 15 days notice pri­or to any new terms tak­ing effect. What con­sti­tutes a mate­r­i­al change will be deter­mined at our sole discretion.

By con­tin­u­ing to access or use our Ser­vice after those revi­sions become effec­tive, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Privacy and cookie policy

Please refer to our Pri­va­cy Pol­i­cy and Cook­ies Pol­i­cy. You agree that they con­sti­tute part of these terms. You must read our Pri­va­cy Pol­i­cy and Cook­ies Pol­i­cy before you use the Service.

Contact us

If you have any ques­tions about this Pri­va­cy Pol­i­cy, please con­tact us: