Accessibility statement

Accessibility statement for Rehab Guru

This accessibility statement applies to www.rehabguru.com, app.rehabguru.com and associated mobile applications in both the Apple AppStore and Google Play Store.

This website is run by Rehab Guru Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible Rehab Guru is

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@​rehabguru.​com

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Rehab Guru Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to:

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.

Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content). We plan to identify and fix these by September 2020.

Headings on some pages are not in a logical nested order. We plan to identify and fix these by September 2020.

In addition to the pages identified above, some other pages have content in different languages where the language is not identified. This fails WCAG 2.1 A 3.1.1 success criterion (Language of Page). We plan to identify and fix these by September 2020.

Buttons on some pages do not have a correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (Name, Role, Value). We plan to identify and fix these by September 2020.

Error messages on some forms are unclear or lack clear association with particular form controls. This fails WCAG 2.1A 3.3.1 success criterion (Error Identification).

Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Prerecorded)) and 1.2.3 Audio Description or Media Alternative (Prerecorded).

PDFs and other documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

Rehab Guru Client Portal Undergoing Accessibility Testing with Google Lighthouse
Rehab Guru Client Portal Undergoing Accessibility Testing with Google Lighthouse

We leverage tools such as Google Lighthouse to check our content against industry best practice and endeavour to improve our scores in-line with our commitment to accessibility and continuous and quality improvement plan.

Feedback and contact information

If you have any ques­tions about accessibility, please con­tact us by the following means, ensuring you include